Contacts and Calendar Missing After Migrating to Office 365- How the Company Fixed It

Contacts and Calendar Missing After Migrating to Office 365- How the Company Fixed It

Migrating to Office 365 should simplify your work process, but what happens when sensitive data is gone? This case study describes a real-world situation where contacts were missing after the Office 365 migration, and the calendar was not migrated to Microsoft 365, leading to many business interruptions. We will talk about the problems, solutions, and the tool that has made their workflow smoother.

Background: Migration Went Wrong

A medium-sized marketing company with 100 employees that decided to migrate from Exchange Server to Office 365. The IT Team concentrated mainly on email migration, which assumes contacts and calendar data transfer automatically.

After the 3 days of migration, users reported some important problems:

• The Personal contacts disappeared from the Outlook People Folder.
• Calendar appointments and meeting schedules were missing.
• New team members could not access shared calendar events.
• The global address list migration was not complete.

The firm saw immediate productivity loss, and the employees were not able to contact clients or schedule meetings properly.

Problems Found: What's Missing

Given below are some of the problems that were faced by the company. Let’s see some of the problems in detail:

Contacts Missing After Office 365 Migration

The main problem was contacts missing after the Office 365 migration. Users explored their overall contact lists gone. This occurs due to:

• Calendar and contacts were not included in the migration scope.
• IT Team failed to export Outlook contacts before migration.
• No backup was available for Office 365 migration contacts who lost data.

Calendar Not Migrated to Office 365

Second problem occurred was calendar not migrated to Microsoft 365. The years of meetings, appointments, and team schedules disappeared. The main causes contained:

• Calendar data needs a separate export utilizing Outlook ICS calendar export.
• No migrate calendar to Office 365 process was executed.
• The users were not able to import contacts after O365 migration, as the process was not recorded.

Other Problems

• Outlook VCF export files were not generated for the contact backups.
• Office 365 contacts import process was not known to the IT team.
• Mobile devices were not able to sync as contacts missing after Office 365 migration impacted all the platforms.

Solutions: How they fixed the Data Loss

After knowing about the problems, the firm executed a wide recovery plan. Let’s see below:

Step 1: Export Outlook Contacts CSV

The first method is to export Outlook contacts CSV from the previous PST files. This contained:

• Locating old PST files on user machines.
• Open Outlook and go to File > Open & Export> Import/Export.
• Choose “export to a file” and select CSV first.
• Save contacts to a safe location.

Step 2: Migration of Calendar to Microsoft 365

To resolve the Calendar not migrated to Microsoft 365 problem:

• Export Calendar using Outlook ICS calendar export.
• Utilize the Office 365 Migrator to migrate calendar to Office 365.
• Verifying calendar items showing in O365 Calendar view.
• Access to test shared calendars for team members.

Step 3: Importing Contacts After O365 Migration

For the import contacts after O365 migration:

• Convert VCF files through VCF import O365 approaches.
• Use Office 365 contacts import via the web.
• Otherwise, use CSV files for the huge Office 365 contacts import
• Verify contacts are shown in the Outlook People folder.

Using Shefware Office 365 Migrator

The IT Team explored Shefware Office 365 Migrator as the effective solution. This tool provides:

• Automated contacts missing after Office 365 migration recovery.
• Migrate calendar to Office 365 functionality.
• Office 365 contacts import one-click feature.
• Overall global address list migration assistance.
• Pre-migration validation to protect from Office 365 migration contact loss problems.

Result

Within 2 days of executing the solution, the important outcomes contained:

• All contacts missing after the Office 365 migration were entirely restored.
• The calendar not migrated to Microsoft 365 problem was entirely resolved.
• Users can import contacts after O365 migration.
• The company established proper export Outlook contacts before the migration guidelines.
• Future migrations contained a wide scope covering emails, contacts, and calendars.

Conclusion

In this case study, proof contacts missing after Office 365 migration and the calendar not migrated to Microsoft 365 are preventable issues. For organizations planning Office 365 Migration, investing in the correct tool protects from costly data loss. The Shefware Office 365 Migrator makes sure of the overall migration of emails, contacts, and calendars without contacts missing after Office 365 migration.